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Order by midday for same day dispatch
Order by midday for same day dispatch

Shipping

We offer UK delivery via Royal Mail & DPD

Most online retailers add the cost of delivery onto their products. At Tender Essence we don't do this! Instead, we offer you the best shipping rate we can get (usually subsidised) so you know that you're not paying an inflated product price.

If you order before 12pm, your order will be dispatched the same day (Monday to Friday) and will be delivered on a working day (Monday to Friday).

Note that during the seasonal period from 1st October until 1st February we may need an extra day or two to get your item out to you.

Note that if taking advantage of any special offers that include postage discounts or free postage, your order will be sent via the cheapest method (therefore the slowest) - if ordering for fast delivery please do not use a free shipping code - save the code to use on an order where speed isn't necessary.

Delivery Options

To get a shipping quotation just add all the products you require to your basket, click the 'Cart' button and then input your postcode, this will then calculate your delivery choices.

If you're ordering large or heavy products you will also be given the option to receive on a pallet when the order weight exceeds 100kg - this is ideal for more fragile items as pallets generally arrive in the condition in which it left us!

Do I have to pay additional delivery costs because I live in a remote location?

We will try our best to keep your delivery charges low if you live in a normal "offshore" area, if you're unhappy with the delivery charge if you live in one of these areas then please contact us, we can then search the market for a one-off collection possibly from a company that offers more competitive delivery charges.

Do Tender Essence deliver to countries outside the United Kingdom?

Yes, we offer a number of options for worldwide delivery - note that we do not cover customs charges so you may need to pay a customs or import fee - we will declare the correct value and will not falsify the customs values so please, don't ask - we won't want to offend.