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Shipping & Returns Policy

Free UK delivery on all orders! Upgrades to faster services are available at checkout.

We use Royal Mail and DPD to deliver across the UK. If you order before 12pm, your order will be dispatched the same day (Monday to Friday) and will be delivered on a working day. Please note that during the seasonal period (from 1st October until 1st February) we may need an extra day or two to get your order sent out to you.

Delivery Options

To see all the delivery options available for your order, simply go to your basket. The services and prices available will be displayed. You will also see the option to Click ‘n’ Collect – for more information on this service, click here.

If you’re ordering large or heavy products you will also be given the option to receive on a pallet when the order weight exceeds 100kg – this is ideal for more fragile items as pallets generally arrive in the condition in which it left us!

Do I have to pay additional delivery costs because I live in a remote location?

We will try our best to keep your delivery charges low if you live in a normal “offshore” area, if you’re unhappy with the delivery charge if you live in one of these areas then please contact us, we can then search the market for a one-off collection possibly from a company that offers more competitive delivery charges.

Do Tender Essence deliver to countries outside the United Kingdom?

Yes, we offer a number of options for worldwide delivery – please note that we do not cover customs charges. You may need to pay a customs or import fee – we will declare the correct value and will not falsify the customs values so please don’t ask.

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